FREQUENTLY ASKED QUESTIONS

How can I track my order?

After an order is placed, we’ll send you an email once it has been shipped. That email will include a tracking link to follow your delivery.

What is Passion Wassion?

Passion Wassion began in Australia as the vision of a mother and daughter who believed intimacy is something to be cherished rather than concealed...

Are your products safe to use?

Absolutely. At Passion Wassion, products made with body-safe materials such as medical-grade silicone and ABS plastic.

Do you offer discreet shipping?

Yes! All Passion Wassion orders are shipped in plain, unbranded packaging. There are no logos or product details on the outside, so your privacy is always protected.

Do you ship internationally?

Yes, we do! We ship worldwide so everyone can experience Passion Wassion. Shipping times vary depending on your location.

How long will my order take to arrive?

Australia: 2–6 business days depending on your location.

International: 7–14 business days depending on the destination and customs clearance.

How much does shipping cost?

Shipping fees are automatically calculated at checkout.

Are your toys waterproof?

Most of our adult toys are waterproof or splashproof, making them safe for the shower and easy to clean. Each product description will clearly state the level of water resistance.

How do I clean my toys?

We recommend washing your toys with warm water and mild, fragrance-free soap or a specially formulated toy cleaner. Make sure the toy is completely dry before storing it.

Do your toys come with multiple settings?

Yes! Many of our vibrators and stimulators feature multiple vibration modes and intensities so you can find the rhythm that feels right for you.

Can I use lube with your toys?

Yes, and we encourage it for maximum comfort. Optional but use a water-based lubricant with silicone toys to protect the material and prolong their life.

How long does the battery last?

Depending on the toy, you can expect up to 1–2 hours of playtime on a full charge. Battery life may vary based on intensity settings.

Can couples use your toys together?

Absolutely. Many of our toys are designed for shared experiences, from remote-control vibrators to couples’ massagers that enhance intimacy.

What is your returns policy?

We offer a 30-day satisfaction promise. If your item arrives damaged or faulty, please contact us within 30 days for an exchange or refund. For hygiene reasons, products that have been opened or used cannot be returned.

Do your products come with a warranty?

Yes, many of our products include a 12-month manufacturer warranty. Details can be found on individual product pages.

Can I cancel or change my order after placing it?

If your order hasn’t been shipped yet, we can usually make changes or cancel it for you.

Contact us as soon as possible at support@passionwassion.com

I have not received my order.

Please check the following before contacting our customer service team:

Check you have received an email confirming your order has been dispatched.
Check the tracking information that is included in your dispatch confirmation email using the relevant link.
Check for emails, phone calls and attempted delivery cards from one of couriers, it may be that your parcel is being held at your local depot awaiting collection or redelivery.

Please contact the carrier and support@passionwassion.com and we’ll do our best to resolve the issue as quickly as possible.